Avaya NN44400-114 사용자 설명서
Instant messaging
110
NN44400-114 Contact Center Agent Desktop
2 December 2010
Using suggested Web pages
Use a suggested Web page to add a commonly used Web page URL to an
instant message. The administrator defines suggested Web pages using the
Contact Center Multimedia Administrator.
instant message. The administrator defines suggested Web pages using the
Contact Center Multimedia Administrator.
Procedure steps
Step
Action
1
In the Conversation window, click Suggest Web Page.
2
Click the Web page you want to use from the list.
The Web page is added to the Conversation preview window.
3
Click Send.
--End--
Using spelling checker in an instant message
Use the spelling checker to check spelling before you send an instant message.
Procedure steps
Step
Action
1
In the Conversation window, click Spell Check (ABC icon).
2
Click the appropriate button when the spelling checker highlights a word that
is not found in the dictionary.
is not found in the dictionary.
3
When the spelling checker is complete, click Send.
--End--
Viewing personnel using Contacts Presence
View personnel in your contact center using Contacts Presence. You can view
all personnel or a subset of them according to their current status (for example,
Available, Busy, Do Not Disturb, Inactive, Offline, or Away).
all personnel or a subset of them according to their current status (for example,
Available, Busy, Do Not Disturb, Inactive, Offline, or Away).
Contacts presence control has two tabs: My Contacts and CC Contacts. The My
Contacts tab lists contacts that you configure with Microsoft Office
Communicator (OC). The CC Contacts tab lists the Instant Experts groups that
a site administrator configures.
Contacts tab lists contacts that you configure with Microsoft Office
Communicator (OC). The CC Contacts tab lists the Instant Experts groups that
a site administrator configures.