Avaya NN44400-114 사용자 설명서
Instant messaging
112
NN44400-114 Contact Center Agent Desktop
2 December 2010
Consulting on an instant message using Contacts Presence
Consult on an instant message with another person after you confirm that the
person is available by using Contacts Presence.
person is available by using Contacts Presence.
Procedure steps
Step
Action
1
On the Agent Desktop, click Contacts Presence.
2
To consult an agent from your contacts list, click My Contacts tab, and
perform
perform
.
3
To consult an agent from an Instant Experts group, click CC Contacts tab, and
perform
perform
.
4
Determine the person with whom you want to consult, and confirm that they are
available.
available.
5
Right-click the name of the person, and then click Consult.
The person you want to consult must click Accept. The current instant
message text then appears in the person’s Conversation window.
message text then appears in the person’s Conversation window.
6
When your conversation is complete, click Close.
--End--
Conferencing an instant message using Contacts Presence
Conference an instant message with another person after you confirm that the
person is available by using Contacts Presence.
person is available by using Contacts Presence.
Procedure steps
Step
Action
1
On the Agent Desktop, click Contacts Presence.
2
To conference with an agent from your contacts list, click My Contacts tab,
and perform
and perform
.
3
To conference with an agent from an Instant Experts group, click CC Contacts
tab, and perform
tab, and perform
.
4
Determine the person with whom you want to consult, and confirm that they are
available.
available.
5
Right-click the name of the person, and click Conference.
A new Conversation window appears.