Avaya NN44400-114 사용자 설명서

A site administrator can configure default Instant Experts groups to load 
automatically after you log on to Agent Desktop. The name of the default Instant 
Expert groups have an underscore in front, for example, _autoload. Other 
skillset-associated and keyword-associated Instant Experts groups appear after 
you accept an incoming contact. The default Instant Experts groups appear first 
in the list of groups.

After confirming that a contact is available by using Contacts Presence, you can 
send, consult on, transfer, or conference an instant message to the contact.

On the Agent Desktop, click Contacts Presence.

To view your contacts, click My Contacts tab.

To view Instant Experts groups, click CC Contacts tab.

Transfer an instant message to another person, after you confirm that the person 
is available by using Contacts Presence.

On the Agent Desktop, click Contacts Presence.

To transfer a message to an agent from your list, click My Contacts tab and 
perform 

.

To transfer a message to an agent from an Instant Experts group, click CC 
Contacts tab and perform 

 to 

.

Determine the person you want to transfer the instant message to, and confirm 
that they are available.

Right-click the name of the person and click Transfer.

Click Complete Transfer.