Avaya NN44400-114 사용자 설명서
E-mail
68
NN44400-114 Contact Center Agent Desktop
2 December 2010
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Accepting an incoming contact
Accept an incoming contact to display customer details and begin contact with a
customer. Agent Desktop expands to show the customer details and the call
timer appears in the work item. The new incoming e-mail is presented as a new
work item in the work list window.
customer. Agent Desktop expands to show the customer details and the call
timer appears in the work item. The new incoming e-mail is presented as a new
work item in the work list window.
Procedure steps
Step
Action
1
On the Agent Desktop, click Accept.
The e-mail opens in the E-mail Display panel.
The customer details for the e-mail opens in the bottom left hand Customer
Details panel.
The customer details for the e-mail opens in the bottom left hand Customer
Details panel.
--End--
Declining an incoming contact
Decline an incoming contact if you cannot handle the call. The new incoming
e-mail disappears from the work list.
e-mail disappears from the work list.