Avaya NN44400-114 사용자 설명서

You can use several features in the Agent Desktop interface to create your 
e-mail response in HTML or plain text: 

•

Auto suggestions

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the address book

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one or more response templates

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an automatic signature

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an attached file

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the spelling checker

You can also add a comment to an e-mail message in the Agent Note box for 
reference for later communications with the customer. The customer does not 
see the content of the Agent Note box.

•

Ensure that you understand how to use the address book to reply to a 
contact. See 

•

Ensure that you understand how to create a template response. See 

.

•

Ensure that you understand how to use the spell-check feature. See 

.

•

Ensure that you understand how to add attachments to an e-mail message. 
See 

.

After you review the customer contact, click Reply.

In the E-mail Response window, accept the default To e-mail address, with the 
same e-mail address from which the message was sent, or click To, Cc to add 
other e-mail addresses from the corporate address book or multimedia 
database. 

In the Subject box, accept the subject currently displayed or edit the subject.

Add text to the reply using one or both of the following methods:

Type the message text.

Add a template response.

To sign the e-mail or to insert an automatic signature, click the Insert 
autosignature button. 

If you use HTML text and you want to bold, underline, or italicize any text, 
select the text and click the appropriate button to apply formatting. You cannot 
format plain text.