Avaya NN44400-114 사용자 설명서

On the Agent Desktop, click Reject.

Verify customer information by viewing the left side of the Customer Details 
window, which shows customer details, the history of recent customer 
interactions, and other information.

If you accept a contact, or choose to read a contact, a maximum of 15 contacts 
appear before your selection and a maximum of 15 contacts appear after your 
selection on the History tab. Use the navigation arrow buttons to scroll through 
the contacts that appear in the customer history. A page shows a maximum of 
31 contacts. The status bar indicates the contacts you are viewing and the total 
number of contacts in the history list.

You can use the Customer History panel on the left pane of the Agent Desktop 
window to view details of previous interactions with the customer, including 
automatic responses sent and the content of previous e-mail messages.

On the Agent Desktop, click the Details tab to verify customer contact 
information.

Click the History tab to view the various actions in the customer history, 
including all Multimedia types.

Click the CI Details tab to view Customer Interface Web site details.

Reply to an e-mail message when a customer sends an e-mail to the Contact 
Center requesting a response. Create a response to a customer in the same 
format as the original request.