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Reference Manual for the 108 Mbps Wireless Media Router WGT634U
Troubleshooting
9-7
April 2004, 202-10018-02
— If your ISP assigned a host name to your PC, enter that host name as the Account Name in 
the Basic Settings menu.
— Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many 
broadband ISPs restrict access by only allowing traffic from the MAC address of your 
broadband modem, but some ISPs additionally restrict access to the MAC address of a 
single PC connected to that modem. If this is the case, you must configure your router to 
“clone” or “spoof” the MAC address from the authorized PC. Refer to 
.
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the 
router’s administration password to password and the IP address to 192.168.1.1. You can erase the 
current configuration and restore factory defaults in two ways:
Use the Erase function of the router (see 
Use the factory Reset button on the rear panel of the router. Use this method for cases when the 
administration password or IP address is not known.
To restore the factory default configuration settings without knowing the administration password 
or IP address, you must use the Reset button on the rear panel of the router.
1.
Press and hold the Reset button (about 1.5 to 2 minutes to ensure reset).
2.
Release the Reset button and wait for the router to reboot.
Troubleshooting the Web Configuration Interface
The Web Configuration Interface contains an online Help system that provides information on 
each configuration screen. If you do not find the answer to your question in the online Help, refer 
to the NETGEAR Knowledge Base at:
http://kbserver.netgear.com/main.asp
A few common issues are described below.