Cisco Cisco TelePresence Video Communication Server Expressway
Poor video quality from Unified CM
Ensure that your Unified CM region has an appropriate session bit rate for video calls as described in
Taking a trace on Unified CM using RTMT
RTMT is a tool that lets you monitor system health, view graphs and collect logs from Unified CM. There are
versions for both Linux and Windows. Unified CM must also be configured to specify what can be traced.
versions for both Linux and Windows. Unified CM must also be configured to specify what can be traced.
Configure Unified CM to enable tracing
1. Log in to Unified CM.
2. In the
Navigation
drop-down select
Cisco Unified Serviceability
and click Go.
3. Go to the
Troubleshooting Trace Settings
page (
Trace > Troubleshooting Trace Settings
).
4. Select the Check All Services check box.
5. Click Save.
Installing RTMT – Real Time Monitoring Tool
1. Log in to Unified CM using a Linux or Windows PC.
2. Go to
Application > Plugins
.
3. Select Find with ‘Name begins with <blank>’ and ‘Plugin Type equals Installation’.
4. Scroll down to the entry for ‘Cisco Unified CM Real-Time Monitoring Tool – Linux’ or ‘Cisco Unified CM
Real-Time Monitoring Tool – Windows’, as required.
5. Click on the Download link.
6. When downloaded, run the downloaded install file.
7. Follow the instructions in the install wizard.
8. When complete, click Done to exit the installer.
Running RTMT
1. Run RTMT. (For example, under windows this is in
Start > All Programs > Cisco > CallManager
Serviceability > Real-Time Monitoring Tool
.)
2. In the Login window enter the Host IP Address, User Name and Password.
3. Click OK.
Taking a trace using RTMT
1. Select Trace & Log Central.
2. Double-click on Real Time Trace.
3. Double-click View Real Time Data.
4. Select a Node – the Unified CM instance that is to have the trace run on it.
5. Click Next >.
Unified CM with Cisco VCS (SIP Trunk) Deployment Guide (X8.1)
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Appendix 1: Troubleshooting