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Cisco
Cisco Agent Desktop 10.0
사용자 가이드
Cisco Cisco Agent Desktop 10.0 사용자 가이드
다운로드
좋아요
전체 화면
표준
페이지
중
77
바로가기
Team Agent Statistics
30
Team Agent State
32
Agent vs. Team Statistics
33
Agent Call Log
35
Agent ACD State Log
36
Agent Active Call
37
Enterprise Data
38
Call History
38
Supervisor Record Viewer
40
Toolbar and Shortcut Keys
42
Supervisor Work Flow Administrator
44
Setting Up a Work Flow
44
Example of Setting Up a Supervisor Work Flow
46
Work Flow Actions
50
Audible Alert Action
50
E-Mail Alert Action
51
Message Box Action
53
Report Action
54
Tree Control Action
55
Supervising Agents
56
Monitoring an Agent
56
CAD-based Monitoring
56
Unified CM-based Monitoring
57
Pushing a Web Page to an Agent
58
Barging in on a Call
59
Intercepting a Call
59
Recording a Call
60
Changing an Agent’s ACD State
61
Sending a Team Message
62
Chat
64
이전
다음
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77
