Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
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Cisco VCS Administrator Guide (X7.0)
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Incident reporting
The incident reporting feature of the VCS automatically saves information about critical system issues
such as application failures. You can:
such as application failures. You can:
n
configure the VCS to
to Cisco
n
from the VCS web interface
n
to Cisco (usually at the request of Cisco customer support)
The information contained in these reports can then be used by Cisco customer support to diagnose the
cause of the failures. All information gathered during this process will be held in confidence and used by
Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
cause of the failures. All information gathered during this process will be held in confidence and used by
Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
This feature is only intended for use at the request of Cisco customer support in exceptional situations,
and is off by default.
and is off by default.
Incident reporting caution: privacy-protected personal data
IN NO EVENT SHOULD PRIVACY-PROTECTED PERSONAL DATA BE INCLUDED IN ANY
REPORTS TO CISCO.
REPORTS TO CISCO.
Privacy-Protected Personal Data means any information about persons or entities that the Customer
receives or derives in any manner from any source that contains any personal information about
prospective, former, and existing customers, employees or any other person or entity. Privacy-Protected
Personal Data includes, without limitation, names, addresses, telephone numbers, electronic
addresses, social security numbers, credit card numbers, customer proprietary network information (as
defined under 47 U.S.C. § 222 and its implementing regulations), IP addresses or other handset
identifiers, account information, credit information, demographic information, and any other information
that, either alone or in combination with other data, could provide information specific to a particular
person.
receives or derives in any manner from any source that contains any personal information about
prospective, former, and existing customers, employees or any other person or entity. Privacy-Protected
Personal Data includes, without limitation, names, addresses, telephone numbers, electronic
addresses, social security numbers, credit card numbers, customer proprietary network information (as
defined under 47 U.S.C. § 222 and its implementing regulations), IP addresses or other handset
identifiers, account information, credit information, demographic information, and any other information
that, either alone or in combination with other data, could provide information specific to a particular
person.
PLEASE BE SURE THAT PRIVACY-PROTECTED PERSONAL DATA IS NOT SENT TO CISCO
WHEN THE CISCO VCS IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
WHEN THE CISCO VCS IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
IF DISCLOSURE OF SUCH INFORMATION CANNOT BE PREVENTED, PLEASE DO NOT USE
THE AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
THE AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
page
and paste it into a text file. You can then edit out any sensitive information before forwarding the file on to
Cisco customer support.
Cisco customer support.
Incident reports are always saved locally, and can be viewed via the
page.
Sending incident reports automatically
Please read the
before you decide whether to enable automatic
incident reporting.
To configure the VCS to send incident reports automatically to Cisco customer support: