Cisco Cisco TelePresence Video Communication Server Expressway 관리 매뉴얼
Maintenance
Removing sensitive information from a report
The details in the downloaded incident report are Base64-encoded, so you will not be able to
meaningfully view or edit the information within the file.
meaningfully view or edit the information within the file.
If you need to edit the report before sending it to Cisco (for example, if you need to remove any
potentially sensitive information) you must copy and paste the information from the Incident detail
page into a text file, and edit the information in that file before sending it to Cisco.
potentially sensitive information) you must copy and paste the information from the Incident detail
page into a text file, and edit the information in that file before sending it to Cisco.
Viewing incident reports
The Incident view page (
Maintenance > Incident reporting > View
) shows a list of all incident
reports that have occurred since the Cisco VCS was last upgraded. A report is generated for each
incident, and the information contained in these reports can then be used by Cisco customer support
to diagnose the cause of the failures.
incident, and the information contained in these reports can then be used by Cisco customer support
to diagnose the cause of the failures.
For each report the following information is shown:
Field
Description
Time
The date and time when the incident occurred.
Version The Cisco VCS software version running when the incident occurred.
Build
The internal build number of the Cisco VCS software version running when the incident
occurred.
occurred.
State
The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
Sent: indicates that details of the incident have been sent to the URL specified in the
page.
To view the information contained in a particular incident report, click on the report's Time. You will be
taken to the
taken to the
page, from where you can view the report on screen, or download it as an
XML file for forwarding manually to Cisco customer support.
Incident report details
The Incident detail page (
Maintenance > Incident reporting > View
, then click on a report's Time)
shows the information contained in a particular incident report.
This is the information that is sent to the external web service if you have enabled Incident reports
sending mode (via
sending mode (via
Maintenance > Incident reporting > Configuration
). It is also the same
information that is downloaded as a Base64-encoded XML file if you click Download incident report.
The information contained in the report is:
Field
Description
Time
The date and time when the incident occurred.
Version
The Cisco VCS software version running when the incident occurred.
Build
The internal build number of the Cisco VCS software version running when the
incident occurred.
incident occurred.
Cisco VCS Administrator Guide (X6)
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