Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드

To configure the Cisco CRS server with a Unified ICME translation-routing 
application and to add a JTAPI trigger, complete the following steps.

From the CRS Administration menu bar, choose Applications > Application 
Management and click the Add a New Application hyperlink.

The Add a New Application web page opens. 

From the Application Type drop-down menu, choose Unified ICME 
Translation-Routing.

The Unified ICME Translation-Routing configuration web page opens. 

Use this web page to specify the following fields.

Name

A name for the application.

Description

Use the Tab key to automatically populate this field.

ID

Accept the automatically-generated ID, or enter a unique ID.

This field corresponds to the service identifier of the call reported to the 
Unified ICME and configured in the Unified ICME translation route. 

Maximum Number Of 
Sessions

The maximum amount of simultaneous sessions (instances) that the 
application can handle.

The limit for the maximum number of simultaneous remote 
monitoring sessions is 16, but the actual number depends on your 
system’s CPU and memory resources. Entering a number that is too 
high can result in unacceptable system performance.

Enabled

(Radio button) Accept Yes (the default).

Timeout (in seconds) 

The maximum amount of time (in seconds) that the system will wait to 
invoke the application before rejecting a contact.

Default Script 

(Drop-down list) Choose a script to run to route a call to a default treatment 
in the event of a:

System error 

Request by Unified ICME