Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 관리자 가이드
6-15
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 6 Configuring Cisco Applications
About CRS Applications
Step 4
Click Add.
The Unified ICME Translation Routing web page refreshes, the Add New
Trigger hyperlink appears on the navigation bar, and a dialog box opens with the
following message:
Trigger hyperlink appears on the navigation bar, and a dialog box opens with the
following message:
The operation has been executed successfully
Step 5
Click OK to close the dialog box.
Your next step is to add a trigger for the application (see
Related Topics
•
•
•
•
•
•
•
Configuring the Remote Monitoring Application
This application, available when you purchase Unified CCX Premium, allows a
supervisor to monitor an agent’s conversation.
supervisor to monitor an agent’s conversation.
Note
The Remote Monitoring application comes with Unified CCX Premium systems.