Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 전단
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Cisco CRS Scripting and Development Series: Volume 2, Editor Step Reference Guide, Release 6.0(1)
Chapter 2 CRS Editor Palette Step Descriptions
Call Contact Steps
describes the properties of the Get Call Contact Info customizer
window.
describes the arrival types of the Get Call Contact Info step.
Table 2-27
Get Call Contact Info Properties
Properties / Buttons
Description
Call Contact
Contact for which you want to get information.
Default is Triggering Contact, unless another
contact is defined.
contact is defined.
Attributes (Names and Variables)
Calling Number
The variable that stores the number of the
originator of the call.
originator of the call.
If the call is an outbound call, this variable is the
number dialed out.
number dialed out.
Called Number
The variable that stores the number called by the
calling party.
calling party.
Arrival Type
The variable that holds the arrival type of the call.
(See
for supported arrival types.)
Last Redirected Number
The number from which the last call diversion or
transfer was invoked.
transfer was invoked.
This is the number at which the call was placed
immediately before the current number.
immediately before the current number.
Original Called Number
The number called from the perspective of the
called party.
called party.
Table 2-28
Get Call Contact Info—Arrival Types
(Event) Arrival Type
Description
UNKNOWN
The system is unable to determine how the call
arrived.
arrived.
DIRECT
Incoming call that came directly from the
originator.
originator.