Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) 전단

If your system is a Unified CCX one integrated with Unified ICME through 
the Unified Contact Center Gateway, then to get data from Cisco Agent 
Desktop and Unified ICME and to transfer it to Unified CCX. 

This step can be used with the Cisco Unified Contact Center Gateway Express 
(Unified CCGX). For more information, see the Cisco Unified Contact Center 
Gateway Express Deployment Guide.

In a Unified IP IVR system, because this step requires the Cisco ICM software to 
receive the caller once the script completes, use this step only for Unified ICME 
VRU scripts and initial scripts, not for default scripts. (See the Cisco Customer 
Response Solutions Administration Guide).

The Get Enterprise Call Info step description is divided into the following 
sections:

See also:

.For further information on defining call variables in the CRS Editor, see Cisco 
CRS Scripting and Development Series: Volume 1, Getting Started with Scripts.

Use the General tab of the Get Enterprise Call Info customizer window to get data 
from enterprise call variables and to make it available to the script by storing the 
data in local variables.

The variables defined in the General tab are stored in the Cisco Agent Desktop 
call record fields and will be written to the db_cra database. They can be found in 
the ContactDialDetail table and can be used in reporting. The General tab permits