Cisco Cisco Agent Desktop 8.5 사용자 가이드
Layouts
November 19, 2013
153
Layouts
The Layout List displays the field layouts available for use in the agent applications.
Each layout can contain up to 16 fields chosen from the Field List.
Each layout can contain up to 16 fields chosen from the Field List.
Cisco Agent Desktop automatically uses the default layout for call activity unless a
custom layout has been defined. See
custom layout has been defined. See
for more
information on what needs to be done to use a custom layout.
You cannot delete the default layout, but it can be edited to add or remove enterprise
data variables.
data variables.
You can create up to 14 custom layouts in addition to the default layouts. Once the
limit of custom layouts is reached, the Add New and Copy buttons are disabled.
limit of custom layouts is reached, the Add New and Copy buttons are disabled.
NOTE: If you edited default Enterprise data fields or layouts, then your
changes will be lost after an upgrade. The default fields will revert
back and must be re-configured after an upgrade. However, any
custom fields that you created will remain after an upgrade.
changes will be lost after an upgrade. The default fields will revert
back and must be re-configured after an upgrade. However, any
custom fields that you created will remain after an upgrade.
Creating a Custom Layout
To create a custom layout:
1. Choose Services Configuration > Enterprise Data > Layouts. The Layout List
page appears (
Figure 74.
Layout List page