Cisco Cisco Computer Telephony Integration OS 8.5 사용자 가이드
4-3
Cisco ICM Software CTI OS Supervisor Desktop for IPCC Enterprise User Guide Release 6.0(0)
Chapter 4 Managing Agents
Monitoring Calls
Step 2
Click the Logout button to log the agent out, or the Make Ready button to put
the agent in a ready state.
the agent in a ready state.
Note
If a monitored agent is on a call when the supervisor clicks the Logout
button, CTI OS will log the agent out as soon as the call ends.
button, CTI OS will log the agent out as soon as the call ends.
Monitoring Calls
The Monitored Calls section of the Team Real-Time Status window displays
information on calls for the currently selected agent.
information on calls for the currently selected agent.
lists and describes each column in the Call Information section.
Table 4-1
Call Information Values
Column
Definition
CallID
The Call ID value assigned to this call by IPCC or the
ICM software.
ICM software.