Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
CallMannerType Values
CallMannerType Values
shows the CallMannerType values.
CallOption Values
shows the CallOption values.
Table 6-22
CallMannerType Values
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating
device is idle.
device is idle.
1
CMT_BELLIGERENT
The call should always be attempted,
disconnecting any currently active call.
disconnecting any currently active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating
device is idle or is receiving dial tone.
device is idle or is receiving dial tone.
3
CMT_RESERVED
Reserved
4
Table 6-23
CallOption Values
CallOption
Description
Value
COPT_UNSPECIFIED
No call options specified, use defaults.
0
COPT_CALLING_ AGENT_ONLINE
Attempt the call only if the calling agent is
“online” (available to interact with the
destination party).
“online” (available to interact with the
destination party).
1
COPT_CALLING_
AGENT_RESERVED
AGENT_RESERVED
Attempt the call only if ACDNR on the calling
agent’s set is activated (DMS-100).
agent’s set is activated (DMS-100).
2
COPT_CALLING_ AGENT_NOT_
RESERVED
RESERVED
Attempt the call only if ACDNR on the calling
agent’s set is not activated (DMS-100).
agent’s set is not activated (DMS-100).
3
COPT_CALLING_
AGENT_BUZZ_BASE
AGENT_BUZZ_BASE
Causes a buzz to be applied to the base of the
telephone set as the call is initiated
(DMS-100).
telephone set as the call is initiated
(DMS-100).
4
COPT_CALLING_
AGENT_BEEP_HSET
AGENT_BEEP_HSET
Causes a tone to be applied to the agent headset
as the call is initiated (DMS-100).
as the call is initiated (DMS-100).
5
COPT_SERVICE_ CIRCUIT_ON
Causes a call classifier to be applied to the call
(ACM ECS)
(ACM ECS)
6