Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Constants and Status Codes
AnswerDetectMode Values
AnswerDetectMode Values
shows the AnswerDetectMode values.
AgentWorkMode Values
shows the AgentWorkMode values.
Table 6-27
AnswerDetectMode Values
AnswerDetectMode
Description
Value
ADM_UNSPECIFIED
Use default behavior.
0
ADM_VOICE_ THRESHOLD
Report call answered by an answering machine
when initial voice duration exceeds time threshold.
when initial voice duration exceeds time threshold.
1
ADM_VOICE_END
Report call answered by an answering machine
when initial voice segment ends.
when initial voice segment ends.
2
ADM_VOICE_END_ DELAY
Report call answered by an answering machine
after a fixed delay following the end of the initial
voice segment.
after a fixed delay following the end of the initial
voice segment.
3
ADM_VOICE_AND_ BEEP
Report call answered by an answering machine
after a beep tone following the end of the initial
voice segment (excluding beep tone without any
preceding voice).
after a beep tone following the end of the initial
voice segment (excluding beep tone without any
preceding voice).
4
ADM_BEEP
Report call answered by an answering machine
after a beep tone following the end of the initial
voice segment (including beep tone without any
preceding voice).
after a beep tone following the end of the initial
voice segment (including beep tone without any
preceding voice).
5
Table 6-28
AgentWorkMode Values
AgentWorkMode
Description
Value
AWM_UNSPECIFIED
Use default behavior.
0
AWM_AUTO_IN
Agent automatically becomes available after
handling a call.
handling a call.
1
AWM_MANUAL_IN
Agent must explicitly indicate availability
after handling a call.
after handling a call.
2
RA_CALL_BY_CALL
Remote agent Call by Call mode.
3
RA_NAILED_ CONNECTION
Remote agent NailedUp mode.
4