Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

5-6

CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise

Release 8.5(1)

Chapter 5 Application Level Interfaces

Client Events Service

Table 5-3

defines the format of the END_CALL_EVENT message:

CALL_AGENT_GREETING_EVENT

This message indicates if the agent greeting has started, finished, or failed after the Agent Greeting
request has been made.

Table 5-4

defines the format of the message.

Table 5-3

END_CALL_EVENT Message Format

Fixed Part

Field Name

Value

Data Type

Byte
Size

MessageHeader

Standard message header. MessageType = 24.

MHDR

MonitorID

The Monitor ID of the device or call monitor that caused this
message to be sent to the client, or zero if there is no monitor
associated with the event (All Events Service).

UINT

PeripheralID

The PeripheralID of the ACD where the call activity
occurred.

UINT

PeripheralType

The type of the peripheral (

Table 6-7

USHORT

ConnectionDevice
IDType

The type of device ID in the ConnectionDeviceID floating
field (

Table 6-13

USHORT

ConnectionCallID

The Call ID value assigned to the call by the peripheral or
Unified CCE.

UINT

Floating Part

Field Name

Value

Data Type

Max.
Size

Connection
DeviceID

The device ID of the device associated with the connection. STRING

Maximum message size (including header):

Table 5-4

CALL_AGENT_GREETING_EVENT Message Format

Fixed Part

Field Name

Value

Data Type

Byte Size

MessageHeader

Standard message header. MessageType =
248

MHDR

MonitorID

The Monitor ID of the device or call monitor
that caused this message to be sent to the
client, or zero if there is no monitor associated
with the event (All Events Service).

UINT

PeripheralID

The Peripheral ID of the ACD where the
device is located.

UINT

ConnectionDeviceI
DType

The Call ID value assigned to this call by the
peripheral. Agent's ACD call ID.

USHORT