Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
5-7
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_DATA_UPDATE_EVENT
The CTI Server sends a CALL_DATA_UPDATE_EVENT message to the CTI client when changes to
the call context data occur. This message contains only the items that have changed. The initial call
context is provided in the BEGIN_CALL_EVENT message. The CALL_DATA_UPDATE_EVENT
message is defined in
the call context data occur. This message contains only the items that have changed. The initial call
context is provided in the BEGIN_CALL_EVENT message. The CALL_DATA_UPDATE_EVENT
message is defined in
.
ConnectionCallID
The Call ID value assigned to this call by the
peripheral. Agent's ACD call ID.
peripheral. Agent's ACD call ID.
UINT
4
EventCode
EventCode = 0, Greeting has started.
EventCode = 1, Greeting has ended with
SUCCESS.
SUCCESS.
EventCode = 2, Failed to play the greeting for
any reason.
any reason.
USHORT
2
PeripheralErrorCod
e
e
Peripheral-specific error data, if EventCode =
2. Zero otherwise.
2. Zero otherwise.
UINT
4
Floating Part
Field Name
Value
Data Type
Byte Size
ConnectionDeviceI
D (required)
D (required)
The identifier of the connection between the
call and the device.
call and the device.
STRING
64
AgentID (required)
The agent’s ACD login ID.
STRING
12
GreetingType
(required)
(required)
The greeting type.
STRING
32
Maximum message size (including header)
200
Table 5-4
CALL_AGENT_GREETING_EVENT Message Format (continued)
Fixed Part
Table 5-5
CALL_DATA_UPDATE_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 25.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor
that caused this message to be sent to the client,
or zero if there is no monitor associated with the
event (All Events Service).
that caused this message to be sent to the client,
or zero if there is no monitor associated with the
event (All Events Service).
UINT
4
PeripheralID
The PeripheralID of the ACD where the call is
located.
located.
UINT
4
PeripheralType
The type of the peripheral (
USHORT 2
NumCTIClients
The number of CTI Clients associated with this
call. This value also indicates the number of CTI
Client signatures and timestamps that are
present in the floating part of the message.
call. This value also indicates the number of CTI
Client signatures and timestamps that are
present in the floating part of the message.
USHORT 2