Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
5-29
CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_REACHED_NETWORK_EVENT
The CTI Server may send a CALL_REACHED_NETWORK_EVENT message to the CTI client when
an outbound call is connected to another network. The CALL_REACHED_NETWORK_EVENT
message is defined in
an outbound call is connected to another network. The CALL_REACHED_NETWORK_EVENT
message is defined in
AgentID (optional)
The agent’s ACD login ID.
STRING
12
AgentExtension
(optional)
(optional)
The agent’s ACD teleset extension
STRING
16
AgentInstrument
(optional)
(optional)
The agent’s ACD instrument number.
STRING
64
Duration (optional)
If present specifies in seconds the anticipated time in the
state specified. This useful for work states to estimate the
time before going ready or not ready.
state specified. This useful for work states to estimate the
time before going ready or not ready.
UINT
4
NextAgentState
The next agent state (if known)
USHORT
2
FltSkillGroup
Number
Number
The number of an agent SkillGroup queue that the call has
been added to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP (
been added to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP (
not applicable or not available. There may be more than
one SkillGroupNumber field in the message (see
NumSkillGroups).
one SkillGroupNumber field in the message (see
NumSkillGroups).
INT
4
FltSkillGroupID
The Unified CCE SkillGroupID of the agent SkillGroup
queue that the call has been added to. May contain the
special value NULL_SKILL_GROUP (
queue that the call has been added to. May contain the
special value NULL_SKILL_GROUP (
) when
not applicable or not available. There may be more than
one SkillGroupID field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupNumber field.
one SkillGroupID field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupNumber field.
UINT
4
FltSkillGroup
Priority
Priority
The priority of the skill group, or 0 when skill group
priority is not applicable or not available. There may be
more than one SkillGroupPriority field in the message
(see NumSkillGroups). This field always immediately
follows the corresponding SkillGroupID field.
priority is not applicable or not available. There may be
more than one SkillGroupPriority field in the message
(see NumSkillGroups). This field always immediately
follows the corresponding SkillGroupID field.
USHORT
2
FltSkillGroupState
One of the values from
representing the current
state of the associated agent with respect to the skill
group. There may be more than one SkillGroupState field
in the message (see NumSkillGroups). This field always
immediately follows the corresponding
SkillGroupPriority field.
group. There may be more than one SkillGroupState field
in the message (see NumSkillGroups). This field always
immediately follows the corresponding
SkillGroupPriority field.
USHORT
2
Maximum message size (including header):
224
Table 5-18
AGENT_STATE_EVENT Message Format (continued)
Table 5-19
CALL_REACHED_NETWORK_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size