Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_QUEUED_EVENT
The CTI Server may send a CALL_QUEUED_EVENT message to the CTI client when a call is placed
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined
in
in a queue pending the availability of some resource. The CALL_QUEUED_EVENT message is defined
in
.
Table 5-20
CALL_QUEUED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 21.
MHDR
8
MonitorID
The Monitor ID of the device or call monitor that caused
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
this message to be sent to the client, or zero if there is no
monitor associated with the event (All Events Service).
UINT
4
PeripheralID
The Unified CCE PeripheralID of the ACD where the call
activity occurred.
activity occurred.
UINT
4
PeripheralType
The type of the peripheral (
USHORT
2
ConnectionDevice
IDType
IDType
The type of device ID in the ConnectionDeviceID floating
field (
field (
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the peripheral or
Unified CCE.
Unified CCE.
UINT
4
ServiceNumber
The service that the call is attributed to, as known to the
peripheral. May contain the special value NULL_SERVICE
(
peripheral. May contain the special value NULL_SERVICE
(
) when not applicable or not available.
UINT
4
ServiceID
The ServiceID of the service that the call is attributed to.
May contain the special value NULL_SERVICE (
May contain the special value NULL_SERVICE (
when not applicable or not available.
UINT
4
QueueDeviceType
The type of device ID in the QueueDeviceID floating field
(
(
USHORT
2
CallingDeviceType
The type of device ID in the CallingDeviceID floating field
(
(
USHORT
2
CalledDeviceType
The type of device ID in the CalleDeviceID floating field
(
(
USHORT
2
LastRedirect
DeviceType
DeviceType
The type of device ID in the LastRedirectDeviceID floating
field (
field (
USHORT
2
NumQueued
The number of calls in the queue for this service.
USHORT
2
NumSkillGroups
The number of Skill Group queues that the call has queued
to, up to a maximum of 20. This value also indicates the
number of Skill GroupNumber, Skill GroupID, and
SkillGroupPriority floating fields in the floating part of the
message.
to, up to a maximum of 20. This value also indicates the
number of Skill GroupNumber, Skill GroupID, and
SkillGroupPriority floating fields in the floating part of the
message.
USHORT
2
LocalConnection
State
State
The state of the local end of the connection (
USHORT
2
EventCause
A reason for the occurrence of the event (
).
USHORT
2
Floating Part