Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
Client Events Service
CALL_DEQUEUED_EVENT
The CTI Server may send a CALL_DEQUEUED_EVENT message to the CTI client when a call is
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in
removed from a queue. The CALL_DEQUEUED_EVENT message is defined in
.
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice
ID
ID
The device ID of the device associated with the connection. STRING
64
QueueDeviceID
(optional)
(optional)
The device ID of the queuing device.
STRING
64
CallingDeviceID
(optional)
(optional)
The device ID of the calling device.
STRING
64
CalledDeviceID
(optional)
(optional)
The device ID of the called device.
STRING
64
LastRedirectDevice
ID (optional)
ID (optional)
The device ID of the redirecting device.
STRING
64
SkillGroupNumber
The number of an agent SkillGroup queue that the call has
been added to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP (
been added to, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP (
applicable or not available. There may be more than one
SkillGroup Number field in the message (see
NumSkillGroups). Some ACDs ignore this field and/or use
the ACD default; see the list immediately following
SkillGroup Number field in the message (see
NumSkillGroups). Some ACDs ignore this field and/or use
the ACD default; see the list immediately following
.
INT
4
SkillGroupID
The Unified CCE SkillGroupID of the agent SkillGroup
queue that the call has been added to. May contain the
special value NULL_SKILL_ GROUP (
queue that the call has been added to. May contain the
special value NULL_SKILL_ GROUP (
) when not
applicable or not available. There may be more than one
SkillGroupID field in the message (see NumSkill Groups).
This field always immediately follows the corresponding
SkillGroupNumber field.
SkillGroupID field in the message (see NumSkill Groups).
This field always immediately follows the corresponding
SkillGroupNumber field.
UINT
4
SkillGroupPriority
The priority of the skill group, or 0 when skill group priority
is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
is not applicable or not available. There may be more than
one SkillGroup Priority field in the message (see
NumSkillGroups). This field always immediately follows
the corresponding SkillGroupID field.
USHORT
2
Maximum message size (including header):
698
Table 5-20
CALL_QUEUED_EVENT Message Format (continued)
Table 5-21
CALL_DEQUEUED_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 86.
MHDR
8