Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
All Events Service
All Events Service
The All Events service is conceptually similar to the Client Events service, and uses many of the same
messages. Unlike the Client Events service, however, the CTI client that has been granted All Events
service is associated with a CTI Bridge application (see
messages. Unlike the Client Events service, however, the CTI client that has been granted All Events
service is associated with a CTI Bridge application (see
a CTI Client receives messages for all call events, not just those associated with a specific teleset. Also,
because there is no specific teleset association, this CTI client may receive call events that occur before
any agent has been chosen by the peripheral for the call. The following messages describe these
additional events.
because there is no specific teleset association, this CTI client may receive call events that occur before
any agent has been chosen by the peripheral for the call. The following messages describe these
additional events.
lists the All Events service messages.
ConnectionDevice IDType
Indicates the type of the connection identifier
supplied in the ConnectionDeviceID floating
field
supplied in the ConnectionDeviceID floating
field
USHORT
2
ConnectionCallID
The Call ID value assigned to this call by the
peripheral or Unified CCE.
peripheral or Unified CCE.
UINT
4
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ConnectionDevice ID
The identifier of the connection between the call
and the device.
and the device.
STRING
64
ClientAddress
The IP address of the CTI client.
STRING
16
AgentID (optional)
The agent’s ACD login ID.
STRING
12
AgentExtension (optional)
The agent’s ACD teleset extension
STRING
16
AgentInstrument (optional)
The agent’s ACD instrument number
STRING
64
SendingAddress
The IP Address that the client is sending the RTP
stream to.
stream to.
STRING
16
SendingPort
The UDP port number that the client is sending
the RTP Stream to.
the RTP Stream to.
UINT
4
ClientAddressIPV6 (not
supported by Unified CCE)
supported by Unified CCE)
The IP Address of the CTI client. Where
supported this may replace ClientAddress; one
but not both must be present.
supported this may replace ClientAddress; one
but not both must be present.
STRING
16
SendingAddressIPV6 (not
supported by Unified CCE)
supported by Unified CCE)
The IP Address to which the client is sending the
RTP stream. Where supported this may replace
SendingAddress; one but not both may be
present.
RTP stream. Where supported this may replace
SendingAddress; one but not both may be
present.
STRING
16
Maximum message size (including header)
210
Table 5-26
RTP_STOPPED_EVENT Message Format (continued)
Table 5-27
All Events Service Messages
Message
When Sent to CTI Client
CALL_DELIVERED_EVENT
When an inbound ACD trunk is seized.
CALL_TRANSLATION_ ROUTE_
EVENT
EVENT
When a call is routed to a peripheral monitored by the PG via
a translation route.
a translation route.