Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드
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CTI Server Message Reference Guide (Protocol Version 15) for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 5 Application Level Interfaces
All Events Service
CALL_DELIVERED_EVENT
In addition to the Client Events service CALL_DELIVERED_EVENT message, a CTI client with the
All Events service may also receive a CALL_DELIVERED_EVENT message when an inbound ACD
trunk is seized. The same message format (
All Events service may also receive a CALL_DELIVERED_EVENT message when an inbound ACD
trunk is seized. The same message format (
) is used in both cases; the LocalConnectionState
field distinguishes between the two cases. In this case, the LocalConnectionState is set to
LCS_INITIATE (see
LCS_INITIATE (see
CALL_TRANSLATION_ROUTE_EVENT
The CTI Server sends a CALL_TRANSLATION_ROUTE_EVENT message to the CTI client when a
call is routed to a peripheral monitored by the PG via a translation route. The message contains the call
context data that will be assigned to the call after it arrives at the peripheral. The
CALL_TRANSLATION_ROUTE_EVENT message is defined in
call is routed to a peripheral monitored by the PG via a translation route. The message contains the call
context data that will be assigned to the call after it arrives at the peripheral. The
CALL_TRANSLATION_ROUTE_EVENT message is defined in
Table 5-28
CALL_TRANSLATION_ROUTE_EVENT Message Format
Fixed Part
Field Name
Value
Data Type
Byte
Size
Size
MessageHeader
Standard message header. MessageType = 22.
MHDR
8
NumNamedVariables
The number of Named Variable floating fields
present in the floating part of the message.
present in the floating part of the message.
USHORT
2
NumNamedArrays
The number of NamedArray floating fields present
in the floating part of the message.
in the floating part of the message.
USHORT
2
Floating Part
Field Name
Value
Data Type
Max.
Size
Size
ANI (optional)
The calling line ID of the caller.
STRING
40
UserToUserInfo (optional)
The ISDN user-to-user information element.
UNSPEC
131
DNIS
The DNIS of the expected call.
STRING
32
DialedNumber (optional)
The number dialed.
STRING
40
CallerEnteredDigits
(optional)
(optional)
The digits entered by the caller in response to VRU
prompting.
prompting.
STRING
40
RouterCallKeyDay
Together with the RouterCallKey CallID field
forms the unique 64-bit key for locating this call’s
records in the Unified CCE.
forms the unique 64-bit key for locating this call’s
records in the Unified CCE.
UINT
4
RouterCallKeyCallID
The call key created by Unified CCE. Unified CCE
resets this counter at midnight.
resets this counter at midnight.
UINT
4
RouterCallKey
SequenceNumber
SequenceNumber
Together with RouterCallKeyDay and
RouterCallKeyCallID fields forms the TaskID
RouterCallKeyCallID fields forms the TaskID
UINT
4
CallVariable1 (optional)
Call-related variable data.
STRING
41
…
…
…
…
CallVariable10 (optional)
Call-related variable data.
STRING
41