Cisco Cisco Unified Contact Center Express 9.0(1) 문제 해결 가이드
IPCC Express Troubleshooting Tips for Upgrade,
Backup, and Restore Issues
Backup, and Restore Issues
Document ID: 99781
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
CRS 3.x and 4.x: Common Errors Received During Backup, Restore, and Upgrade
TCP Socket closed unexpectedly
Applet Communication Error
LDAPProviderUnavailable Exception
Error: GET_FROM_ARCHIVE_REQUEST failed with error:−2147417842
Specific Issues Found During Backup/Restore/Upgrade
Issue 1
Issue 2
Issue 3
Issue 4
Issue 5
Issue 6
Issue 7
Logs Required for Backup/Restore/Upgrade from the BARS Server
Procedure for Analyzing Logs
Common Issues Faced During CRS 6.0 Backup and Restore Testing
Applet Timeout issue
Upgrade of CRS 3.5 to 6.0 in Standalone Setup
Prerequisites
Requirements
Components Used
Conventions
CRS 3.x and 4.x: Common Errors Received During Backup, Restore, and Upgrade
TCP Socket closed unexpectedly
Applet Communication Error
LDAPProviderUnavailable Exception
Error: GET_FROM_ARCHIVE_REQUEST failed with error:−2147417842
Specific Issues Found During Backup/Restore/Upgrade
Issue 1
Issue 2
Issue 3
Issue 4
Issue 5
Issue 6
Issue 7
Logs Required for Backup/Restore/Upgrade from the BARS Server
Procedure for Analyzing Logs
Common Issues Faced During CRS 6.0 Backup and Restore Testing
Applet Timeout issue
Upgrade of CRS 3.5 to 6.0 in Standalone Setup
CRS 4.0(x) to 6.0 Upgrade
Installation/Upgrade Process Left Unattended
Usage of Pre−Upgrade Tool
BARS Page Going Blank
Collection of BARS logs
Backups fail with this error: * 86 − Unknown error occured while connecting to the host
UCCX 7.x: BARS Backup Failure
Problem
Solution
UCCX 8.x: BARS Backup Fails at 87 %
Problem
Solution
UCCX 7.x Restore From Backup Hangs at 15%
Problem
Solution
Restore Fails at 69%
Problem
Solution
Related Information
Installation/Upgrade Process Left Unattended
Usage of Pre−Upgrade Tool
BARS Page Going Blank
Collection of BARS logs
Backups fail with this error: * 86 − Unknown error occured while connecting to the host
UCCX 7.x: BARS Backup Failure
Problem
Solution
UCCX 8.x: BARS Backup Fails at 87 %
Problem
Solution
UCCX 7.x Restore From Backup Hangs at 15%
Problem
Solution
Restore Fails at 69%
Problem
Solution
Related Information