Cisco Cisco Computer Telephony Integration Option 9.0 개발자 가이드
5-10
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 8.0(1)
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
This dialog lets you select a reason code to be sent along with the logout request. Reason codes can be
configured at CTI OS server
configured at CTI OS server
•
Ready Button. Click the ready button to put the agent in ready state (ready to accept calls).
•
Not Ready Button. Click the not ready button to put the agent in not ready state (Unified ICM will
not route calls to an agent in the not ready state). If Reason Codes are supported on the switch and
configured on Unified ICM, a reason code dialog will pop up as shown in
not route calls to an agent in the not ready state). If Reason Codes are supported on the switch and
configured on Unified ICM, a reason code dialog will pop up as shown in
Figure 5-5
Reason Code Dialog for Not Ready
This dialog lets you select a reason code to be sent along with the not_ready request. Reason codes can
be configured at the CTI OS Server.
be configured at the CTI OS Server.
•
Work Ready Button. Click this button to put the agent in the work ready or wrapup state. The
behavior of this button depends on the wrapup mode support of the switch. On Unified CCE, the
behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for Cisco
Unified Contact Center Enterprise and Hosted Edition).
behavior of this button depends on the wrapup mode support of the switch. On Unified CCE, the
behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for Cisco
Unified Contact Center Enterprise and Hosted Edition).
•
Work Not Ready Button. Click this button to put the agent in the work not ready or wrapup state.
The behavior of this button depends on the wrapup mode support of the switch. On Unified CCE,
the behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for
Cisco Unified ICM/Contact Center Enterprise & Hosted).
The behavior of this button depends on the wrapup mode support of the switch. On Unified CCE,
the behavior is controlled by Unified ICM AgentDeskSettings (see the Administration Guide for
Cisco Unified ICM/Contact Center Enterprise & Hosted).