Cisco Cisco Web Security Appliance S170 사용자 가이드

Connection errors between API gateway and Enrollment over Secure Transport (EST) server – Set 
logs to Trace level, capture logs, contact Support.

Connection failure due to API gateway and EST server root certificates not present on WSA – Set 
logs to Trace level, capture logs, contact Support.

Invalid authentication key – Try a new key; if that fails, contact Support.

Connection errors with API gateway – Contact Support.

AVC mismatch – Force an update on the WSA using the CLI 

updatenow

 command; if that fails, 

contact Support.

Dynamic updates not received for various modules like AVC, Sophos, etc. – Force an update on the 
WSA using the CLI 

updatenow

 command; if that fails, contact Support.

Conversion taking too long (more than 20 minutes) and timing-out – Contact Support.

Connection errors – Contact Support.

Upgrade server certificate validation failure – Check connectivity with upgrade server; if that fails, 
contact Support.

Upgrade image download fails – Check connectivity with the upgrade server; if that fails, 
contact Support.

Upgrade itself fails – Contact Support.

Upgrade timing window configuration error – Check the time zone configured on the WSA with the 
Software Setup Wizard.