HP designjet l65500 서비스 매뉴얼

 Safety

793

If after the Callme@HP software is installed the calls are not reaching the desired queue, verify that the 

agent email field is correct. If the email address ends in ‘hp.com’ the call will be routed to the generic 

GBU queue. 

The reseller is qualified if the following is true

•

The reseller has been trained to support the printer.

•

An HP digital badge has been supplied.

•

Access to ‘Callme@hp’.

•

A reseller queue has been created

If the reseller queue has not been created and the agent’s email does not end in ‘hp.com’, the call will be 

sent to an incorrect queue and the call will be lost.

If the agent is qualified to support the printer through the remote tool, the email can be different 

from the default ‘printcare@hp.com’.