HP designjet l65500 서비스 매뉴얼
Remote Support
Safety
795
How to receive a file from a customer
To receive files go to the Callme@HP customer screen, ask the customer to select the “send file” option,
or do it yourself in a Remote IPS PC Control session. Browse the IPS PC folders and select the files.
On each Remote Troubleshooting Session, always capture the Service Plot and send to the HP Division
Customer Assurance contact.
How to Video stream and make snapshots
Video Streaming
LX Series printers come equipped with an HP Web Cam and 5m of USB extension cable.
1.
Connect the USB extension cable to the IPS PC and the web cam to the USB extension cable.
2.
Click on the ‘video’ tab in the Callme@HP tool.
3.
The customer must start the ‘Print Care Webcam’ application in ‘Start> All Programs’
4.
Customer must select ‘Start Broadcast’.
5.
The HP Support engineer must select ‘Receive video’. A video screen will open and after a few seconds it
will start to buffer the video.