HP designjet l65500 서비스 매뉴얼

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1.

Go to the Callme@HP option in the “Tools” drop-down menu in the IPS.

2.

Accept all requirements to install additional software.

3.

If correctly configured, the web page will open with all parameters filled. Special attention should be 

made to the Agent e-mail option. The mail domain MUST match the Reseller Domain (“@hp.com” for HP 

direct supported units). If not correctly configured, please go to the appropriate chapter in the installation 

guide.

4.

HP agents have access to all reseller queues. There is no need to modify parameters. In second level esca-

lations, use the reseller queue.

5.

Please make sure the customer fills in correctly the comments field with the issue description.

6.

Press the ‘Accept’ button.

1.

Login to Callme@Hp page: https://ispe4p.houston.hp.com/AgentWeb/login.aspx

2.

After login, identify the corresponding call from the list and select “Assign SR”.