HP designjet l65500 서비스 매뉴얼
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Troubleshooting
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Both files have to be transferred to HP.
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In some cases, HP might ask to collect a specific file, under the ‘tmp’ directory. This is how:
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Open an Internet Explorer window, and enter the following URL http://<IP>/hp/device/
3432/8828/tmp/ , (<IP> being the printer’s IP address, as shown on the printer’s front panel),
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Select the requested file (example: printer.log, or previous log files (eg.: log.gz.137, 137: high-
est number)), select it with a right click and do a file save as. Once the file has transferred to
the PC, please zip and send it through e-mail to the requestor.
Warning: through this process, the file MasterXML.xml and the file printer_previous.log are NOT
generated. The resulting file can be opened using Internet Explorer.
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In case the printer is generating a system error while starting the printer -> the previous process are
not working, no communication to the printer. So here is the process to follow:
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Restart the printer in diagnostic boot mode.
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Open an Internet Explorer window, and enter the following URL http://<IP>/hp/device/
3432/8828/tmp/ , (<IP> being the printer’s IP address, as shown on the printer’s front panel),
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Situate the last 5 files which have the following format: log.gz.<the 5 highest number avail-
able>
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For each file, select it with a right click and do a file save as.
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Once the 5 files are transferred to the PC, please zip them together and send it through e-mail to the
requestor.
requestor.