HP designjet l65500 Manuale Di Servizio

 Troubleshooting

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Both files have to be transferred to HP. 

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In some cases, HP might ask to collect a specific file, under the ‘tmp’ directory. This is how:
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Open an Internet Explorer window, and enter the following URL http://<IP>/hp/device/

3432/8828/tmp/ , (<IP> being the printer’s IP address, as shown on the printer’s front panel), 

•

Select the requested file (example: printer.log, or previous log files (eg.: log.gz.137, 137: high-

est number)), select it with a right click and do a file save as. Once the file has transferred to 

the PC, please zip and send it through e-mail to the requestor. 

Warning: through this process, the file MasterXML.xml and the file printer_previous.log are NOT 

generated. The resulting file can be opened using Internet Explorer. 

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In case the printer is generating a system error while starting the printer -> the previous process are 

not working, no communication to the printer. So here is the process to follow: 
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Restart the printer in diagnostic boot mode. 

•

Open an Internet Explorer window, and enter the following URL http://<IP>/hp/device/

3432/8828/tmp/ , (<IP> being the printer’s IP address, as shown on the printer’s front panel), 

•

Situate the last 5 files which have the following format: log.gz.<the 5 highest number avail-

able> 

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For each file, select it with a right click and do a file save as. 

•

Once the 5 files are transferred to the PC, please zip them together and send it through e-mail to the 
requestor.