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Troubleshooting Tables
Reference
Program Guide or the Browse Banner     
Your UHF Pro remote control does not 
work well from far away.
You may be experiencing UHF 
interference from objects near your 
receiver antenna.
• Make sure the remote control 
antenna is connected to the 
R
EMOTE
 
A
NTENNA
 port on the receiver’s back 
panel.
• Make sure the remote control 
antenna is not touching any other 
equipment or any back panel 
connections on your receiver. 
Provide space above the receiver so 
the antenna can be installed straight 
up.
• Place the receiver higher than the 
other equipment in your 
entertainment center. 
• Move the antenna away from the 
back of the entertainment center 
wiring and other electronics using a 
short piece of coaxial cable (3 to 5 
feet).
• Connect an F-connector attenuator 
between the back panel 
R
EMOTE
 
A
NTENNA
 port on the Hopper and the 
remote control antenna. Refer to 
When you press the remote control 
POWER
 button to turn the receiver on, 
the receiver front panel 
power
 light 
does not light up.
• The remote control may be in the 
wrong mode.
• Other lights are too bright. 
• Press the mode button for the device 
you want to control. 
• Try other remote control buttons to 
see if the receiver is responding.
• Remote control is not operating 
properly or the batteries are weak or 
dead. 
• Replace the remote batteries with 
fresh ones.
• The receiver power cord is not 
plugged into a power outlet, or there 
may be a problem with the power.
• Check that the receiver power cord is 
not damaged, and that the plug is 
inserted correctly into the outlet.
• You may be using the wrong remote 
control for the menus you are trying 
to operate.
• Make sure you are using the correct 
remote control to control your TV  
and receiver menus.
What Is Happening
Possible Reason
What to Do
In the Program Guide, some channels 
have a red background.
Red means that you have not 
subscribed to that channel. You must 
subscribe to a channel before you can 
tune the receiver to it.
• If you want to subscribe to a new  
channel or channels, go to 
mydish.com/myaccount, select the 
My Account tile from the receiver’s 
Main Menu screen, or call the DISH 
Customer Service Center at
1-800-333-DISH (3474).
• Reset the receiver (page 101).
You try to display future programs in 
the Program Guide or Browse Banner, 
but you cannot.
The Program Guide and Browse 
Banner can display the scheduled 
programming  for up to nine days.
Try displaying the Program Guide 
again later. By that time, it may show 
programs for the time and date you 
want.
You try to display programs that have 
ended in the Program Guide or 
Browse Banner, but find you cannot.
The Program Guide and Browse 
Banner can display only programs that 
have not yet ended. These features 
cannot display a time earlier than the 
present.
Contact the program providers (for 
example, the channel or network 
affiliate that broadcast the program) for 
details on past programs.
What Is Happening
Possible Reason
What to Do