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When you are using the Program 

Guide or Browse Banner, some 

channels are missing.

• You may have applied a Favorites 

List other than the list named All 

Chan.

• You can change the applied 

Favorites List while using the 

Program Guide by pressing the 

remote control 

GUIDE

 button. 

You can choose another custom 

Favorites List, the All Chan list, 

which includes all the channels, 

the All Sub list, which includes all 

subscribed channels, and the All 

HD list, which includes all 

subscribed HD channels.

• You may have set up the Program 

Guide so that when the receiver is 

locked, the Guide hides adult 

channels

• Unlock the receiver for the 

Program Guide to display adult 

channels.

The TV Viewing Status screen is 

displayed when you turn on the TV.

• All three Hopper tuners are 

currently in use across your 

Whole-Home DVR system.

• From this screen, you can choose to join 

one of the live TV programs being viewed on 

another TV, play back a DVR recording of a 

PrimeTime Anytime™ or other program, or 

view an On Demand program or event.

The receiver’s front panel power light 

is on, but the TV image is black, blue, 

or snowy.

• The TV set may not be 

working properly.

• The TV may be connected to 

the wrong input.

• If the TV and the receiver are 

working properly, there may 

be interference with the 

satellite signal.

• Verify the TV is set to the correct input or 

channel for your setup.

• Make sure that the TV set is plugged into a 

working electrical outlet.

• Make sure that the TV is turned on.

• Make sure that the TV is connected properly 

to the receiver.

• Make sure that the TV’s text mode and 

Closed Captioning features are turned off. 

• Make sure that the TV brightness and 

contrast are adjusted correctly.

The TV image has pixels (small 

squares), is freezing, or you have 

intermittent black screens.

Your receiver may be 

experiencing signal loss due to 

something blocking your dish’s 

view of the sky, the dish being 

mis-aligned, or weather.

• Make sure that the satellite dish has a clear 

line of sight to the satellite. 

• Check whether branches or leaves have 

grown into the line of sight.

• Make sure that the satellite dish is aimed at 

the satellite. Check the strength of the signal 

using the Point Dish screen, as described 

on page 102. Consult your DISH installer to 

re-aim the dish, if necessary, to obtain the 

maximum possible signal strength.

• Note the local weather conditions. Heavy 

rain, snow, or cloud cover may be interfering 

with transmission of the satellite signal. 

Remove any snow or other debris which 

may have collected on the satellite dish.

The receiver’s front panel power light 

is on, and there is a picture on the TV 

screen, but the picture:

• has sparkles or is grainy

• has a herringbone pattern

• lacks color or vertical hold

• wobbles

• looks “washed out” or fuzzy.

• If the receiver is connected to 

the remote TV using the RF or 

VHF connections, there may 

be a strong local broadcast on 

the same channel, or a 

channel adjacent to the one to 

which the TV is tuned. 

• Make sure that the TV is connected properly 

to the receiver.

• The TV set may not be 

working properly.

• Make sure that the TV brightness and 

contrast are adjusted correctly, and that the 

TV is working properly.