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• There may be interference 

from other nearby electrical 

devices (such as radio towers, 

cellular telephones, 

computers, microwave ovens, 

radios, stereos, or TVs).

• Check other nearby electrical devices as 

possible sources of interference. 

• Check that all required coaxial cables are in 

place.

• Check for moisture or water leaking into all 

connections. Dry them out if needed, then 

seal them with coaxial cable sealant.

• Check the length of cable between your dish 

and receiver. If it is greater than 200 feet, 

contact the person who installed your 

system.

• Make sure the system is properly grounded.

A “black box” fills almost all of the TV 

screen.

You may have turned on the 

Closed Captioned feature on the 

TV, and put that feature into Text 

mode.

Using the TV remote control and/or menus 

displayed by the TV (not the receiver remote 

control or the menus displayed by the 

receiver), turn off the Closed Caption feature.

The TV screen is all blue.

You may have connected the 

receiver to an input on the TV 

that is incorrect for the signal 

output from the receiver.

• Check your TV owner’s manual for the 

correct TV input to use for the signal output 

from the receiver (1080i or 720p for HD).

You press the remote 

GUIDE

 

button while the Program Guide 

is displayed. You find that you 

can apply only the lists for My 

Channels, My HD Channels or 

All Channels.

If you have not added channels 

to any custom Favorites List, you 

will be able to apply only the My 

Channels, My HD Channels or 

All Channels lists.

You must add channels to a custom Favorites List 

before you can apply it.

You try to apply an empty 

Favorites List. The receiver 

displays an ERROR message.

The receiver will not allow you to 

apply an empty list.

Choose another list to apply, or add at least one 

channel to the empty list.

A Favorites List does not show 

channels that you know you 

have added to it.

If you have set the receiver to 

hide adult channels or hide 

locked channels, these channels 

are not included in the Program 

Guide or other channel lists.

Change the Hide Adult or Hide Locked setting on 

your receiver if you do not want these channels 

excluded from the Program Guide or other channel 

lists. Refer to page 45.

You disabled the PrimeTime 

Anytime™ feature, but you 

notice that a tuner is still 

recording during prime time.

Enabling or disabling the 

PrimeTime Anytime™ feature 

must be completed at least 20 

minutes before prime-time hours 

begin. Otherwise, the change will 

not apply until the next day.

Make sure you make any changes to the PrimeTime 

Anytime feature at least 20 minutes before the 

prime-time hours begin. See “Using PrimeTime 

You try to set up an event timer 

and the receiver displays a 

message noting that the 

program is locked.

You must enter the password 

before you can create an event 

timer for a locked program.

To create an event timer for the program, first enter 

the password.