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FAQs and Troubleshooting 
44
AC1200 Dual Band WiFi Range
 Extender 
FAQs
This section provides answers for difficulties you might experience with the extender.
The web browser setup keeps asking me for my network password (passphrase) or 
security key, and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered by the router or 
access point. For more information about where to place the extender, see 
If you are using WEP security, make sure that you are typing the network password in the 
correct field.
Can I set up the extender in extender mode if I connect it to the router or access point 
with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router or access point if it is in 
extender mode. If the extender is in access point mode, you can connect it to the router or 
access point with an Ethernet connection. For more information about access point mode, 
see 
I forgot my login email address and password. What can I do?
In the login window, click the Username & Password Help link and answer the security 
questions that you set up during the initial setup. For more information, see 
35.
If you forgot the answers to your security questions, you can restore the extender’s factory 
settings and perform set up again.
To restore factory settings:
1. 
Use a sharp object such as a pen or paper clip to press and hold the Factory Reset 
button on the extender for seven seconds until the Power LED lights amber.
2. 
Release the Factory Reset button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
Cannot Connect to the Extender
If you cannot connect to the extender, determine what prevents you from connecting:
If you forgot your user name or password, click the Username & Password Help link. 
For more information, see 
If your browser displays an error page, include http:// in the address field of your browser 
by typing http://www.mywifiext.net.
If you already set up the extender but can no longer connect to it over WiFi, check to see 
if the Device Link LED is off or red. If it is, try moving closer to the extender.