Netgear D6100 Manual Do Utilizador

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Diagnostics and Troubleshooting 
207
 AC1200 WiFi DSL Modem Router—Essentials Edition Model D6100
Troubleshoot with the LEDs
When you turn on the power, the LEDs light as described here.
1. 
When power is first applied, all LEDs light for about one second.
2. 
The Power LED lights solid amber 
 for about 20 seconds, turns off for about 10 seconds 
(no LEDs are lit), and then lights solid amber again for about 30 seconds.
3. 
After approximately one minute, the DSL LED blinks green 
 to indicate that the modem 
router is negotiating the best possible speed on the DSL line. If the negotiation completes 
and a DSL link is established, the LED turns solid green. If you do not use a DSL modem 
but a cable or fiber modem, the LED remains blinking.
Your cannot connect over an 
Ethernet cable to the modem 
router.
• 
Make sure that the Ethernet cables are securely plugged in.
• 
Make sure that your computer or device does not use a static IP address 
but is configured to receive an IP address automatically with DHCP. (For 
most devices, DHCP is the default setting.)
You cannot connect over WiFi 
to the modem router.
• 
Make sure that the WiFi settings in your WiFi device and modem router 
match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) 
and WiFi security settings of the modem router and WiFi computer must 
match exactly. The default SSID and password are on the product label (see 
• 
Make sure that your WiFi device supports the security that you are using 
for your WiFi network (WEP, WPA, or WPA2). For information about WiFi 
security settings, see 
• 
Make sure that the modem router is not too far from your WiFi device or too 
close:
-  
Move your WiFi device near the modem router but at least 6 feet 
(1.8
 
meters) away and see if the signal strength improves.
-  
Make sure that the WiFi signal is not blocked by objects between the 
modem router and your WiFi device.
• 
Make sure that the WiFi LED on the modem router is not off.
If this LED is off, both WiFi radios might be disabled. For more information 
about the WiFi radios, see 
• 
Make sure that the modem router’s SSID broadcast is not disabled.
If the modem router’s SSID broadcast is disabled, the WiFi network name is 
hidden and does not display in your WiFi device’s scanning list. To connect 
to a hidden network, you must enter the network name and the WiFi 
password. For more information about the SSID broadcast, see 
• 
Make sure that your WiFi device does not use a static IP address but is 
configured to receive an IP address automatically with DHCP. (For most 
devices, DHCP is the default setting.)
Table 4.  Quick tips for troubleshooting
Problem
Possible Solution