ZyXEL P-660HW-D1 Guia Do Utilizador

Prestige 660H/HW Series User’s Guide

361 

Chapter 41 Troubleshooting

Table 120   Troubleshooting the DSL LED

The DSL LED is 

off.

Check the telephone wire and connections between the Prestige DSL port and the 

wall jack.

Make sure that the telephone company has checked your phone line and set it up 

for DSL service.

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to 

 (web configurator) or 

Table 121   Troubleshooting the LAN Interface

I cannot access the 

Prestige from the 

LAN. 

If the 10M/100M LEDs on the front panel are both off, refer to 

.

Make sure that the IP address and the subnet mask of the Prestige and your 

computer(s) are on the same subnet.

I cannot ping any 

computer on the LAN.

If the 10M/100M LEDs on the front panel are both off, refer to 

.

Make sure that the IP address and the subnet mask of the Prestige and the 

computers are on the same subnet.

Table 122   Troubleshooting the WAN Interface

I cannot get a 

WAN IP address 

from the ISP.

The ISP provides the WAN IP address after authenticating you. Authentication 

may be through the user name and password, the MAC address or the host name.

The username and password apply to PPPoE and PPPoA encapsulation only. 

Make sure that you have entered the correct Service Type, User Name and 

Password (be sure to use the correct casing). Refer to 

(web configurator) or 

 (SMT).