ZyXEL P-660HW-D1 Guia Do Utilizador

Prestige 660H/HW Series User’s Guide

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Chapter 41 Troubleshooting

Table 125   Troubleshooting the Web Configurator

I cannot access 

the web 

configurator.

Refer to the Quick Start Guide for hardware connections.
Make sure that there is not an SMT console session running.
Check that you have enabled web service access. If you have configured a secured 

client IP address, your computer’s IP address must match it. Refer to the chapter on 

remote management for details.
For WAN access, you must configure remote management to allow server access 

from the Wan (or all). You must also configure a firewall rule to allow access from the 

WAN. Refer to the chapters on remote management and firewall for details.
Your computer’s and the Prestige’s IP addresses must be on the same subnet for 

LAN access.
If you changed the Prestige’s LAN IP address, then enter the new one as the URL.
Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web 

service. 
See also 

Table 126   Troubleshooting Remote Management

I cannot remotely 

manage the 

Prestige from the 

LAN or WAN.

 for scenarios when remote management may 

not be possible. 

Use the Prestige’s WAN IP address when configuring from the WAN. 
Use the Prestige’s LAN IP address when configuring from the LAN.

Refer to  for instructions on checking your LAN connection.

Refer to 

 for instructions on checking your WAN 

connection.

See also