ZyXEL P-660HW-D1 Guia Do Utilizador

Prestige 660H/HW Series User’s Guide

Chapter 41 Troubleshooting

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Table 123   Troubleshooting Internet Access 

I cannot access 

the Internet.

Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to 

.

Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or 

the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See 

 for details.

For wireless stations, check that both the Prestige and wireless station(s) are using 

the same ESSID, channel, WEP keys (if WEP encryption is activated) and 

authentication method. 

Internet 

connection 

disconnects.

Check the schedule rules. Refer to 

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to 

the 

 chapter (web configurator) or 

(SMT).
Contact your ISP. 

Table 124   Troubleshooting the Password

I cannot 

access the 

Prestige.

The username is “admin”. The default password is “1234”. The Password and 

Username fields are case-sensitive. Make sure that you enter the correct password 

and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload 

the default configuration file (Refer to 

 in 

). This restores all of the factory defaults including the password.