ZyXEL p-334wh Guia Do Utilizador

P-334WH User’s Guide

194 

Chapter 22 Troubleshooting

Table 82   Troubleshooting the WAN

The WAN LED is 

off.

When the ZyXEL Device is in router mode, check the connections between the 

ZyXEL Device WAN port and the cable/DSL modem or Ethernet jack.
Check whether your cable/DSL device requires a crossover or straight-through 

cable.

I cannot get a 

WAN IP address 

from the ISP.

Click WAN to verify your settings.

The username and password apply to PPPoE and PPPoA encapsulation only. 

Make sure that you have entered the correct Service Type, User Name and 

Password (be sure to use the correct casing). Refer to the WAN chapter.

I cannot access 

the Internet.

Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to the chapter on WAN setup.
Make sure you entered the correct user name and password.
If the ZyXEL Device is in AP mode, make sure the ZyXEL Device is connected to a 

modem or router.
If the ZyXEL Device is in WiFi WAN router mode, make sure the ZyXEL Device is 

NOT connected to a modem or router. The ZyXEL Device and AP or wireless 

router should use the same wireless and wireless security settings.

The Internet 

connection 

disconnects.

If you use PPPoE encapsulation, check the idle time-out setting. Refer to the 

Contact your ISP.