ZyXEL p-334wh Guia Do Utilizador

P-334WH User’s Guide

Chapter 22 Troubleshooting

195

Table 83   Troubleshooting Accessing the ZyXEL Device

I cannot 

access the 

ZyXEL Device.

The username is “admin”. The default password is “1234”. The Password and 

Username fields are case-sensitive. Make sure that you enter the correct password 

and username using the proper casing.
If you have changed the password and have now forgotten it, you will need to upload 

the default configuration file. This restores all of the factory defaults including the 

password.

I cannot 

access the 

web 

configurator.

Make sure that there is not a Telnet console session running.
Use the ZyXEL Device’s WAN IP address when configuring from the WAN. Refer to 

the instructions on checking your WAN connection.
Use the ZyXEL Device’s LAN IP address when configuring from the LAN. Refer to for 

instructions on checking your LAN connection.
Check that you have enabled web service access. If you have configured a secured 

client IP address, your computer’s IP address must match it. Refer to the chapter on 

remote management for details. 
Your computer’s and the ZyXEL Device’s IP addresses must be on the same subnet 

for LAN access.
If you changed the ZyXEL Device’s LAN IP address, then enter the new one as the 

URL.
See the following section to check that pop-up windows, JavaScripts and Java 

permissions are allowed.

Table 84   Troubleshooting Restricted Web Pages and Keyword Blocking

Access to a 

web page with 

a URL 

containing a 

forbidden 

keyword is not 

blocked.

Make sure that you select the Enable URL Keyword Blocking check box in the 

Content Filtering screen. Make sure that the keywords that you type are listed in the 

Keyword List. 

If a keyword that is listed in the Keyword List is not blocked when it is found in a URL, 

customize the keyword blocking using commands. See the Customizing Keyword 

Blocking URL Checking section in the Content Filter chapter.