Citel 3000 Guia Do Utilizador
EXTender 3000 System Administrator’s Guide (Definity)
Troubleshooting
Page 99
Serial S-Record Upgrade Errors
The Serial S-Record upgrade may encounter problems during the upgrade process. Your terminal will dis-
play either cannot Upgrade Software or Upgrade Failed messages explaining why the upgrade failed.
play either cannot Upgrade Software or Upgrade Failed messages explaining why the upgrade failed.
Cannot Upgrade Software – Flash Problems
If the erasing flash process takes longer than 60 seconds, a flash error will occur and will require you to
power-down your module (for at least ten seconds). You then need to retry the upgrade process by re-enter-
ing the configuration menu. If the same result occurs, your flash memory is not working correctly and you
will have to contact Customer Support. Verify failure with Power-up LED Sequences, three red LED flash
failure.
power-down your module (for at least ten seconds). You then need to retry the upgrade process by re-enter-
ing the configuration menu. If the same result occurs, your flash memory is not working correctly and you
will have to contact Customer Support. Verify failure with Power-up LED Sequences, three red LED flash
failure.
Upgrade Failed
If the upgrade failed, attempt the download procedure again. If you encounter consistent failures, consider
using the ISDN Upgrade procedure or contacting Customer Support.
using the ISDN Upgrade procedure or contacting Customer Support.
ISDN Connection Upgrade Errors
The following upgrade errors may be displayed if problems occur during the upgrade process. Reattempt the
upgrade if an error occurs. If errors continue, please contact Customer Support.
Office Flash Too Small
The code is too large for the Office Module Flash ROM and is unable to upgrade your unit with this code
release.
upgrade if an error occurs. If errors continue, please contact Customer Support.
Office Flash Too Small
The code is too large for the Office Module Flash ROM and is unable to upgrade your unit with this code
release.
Table 20: Running Extender LED Indicator Sequences.
Blink
No.
No.
Description
Status
1
Indicates the network connection
status
status
Red - not used (reserved)
Yellow - offline or COD waiting
Green - Online
Yellow - offline or COD waiting
Green - Online
2
Indicates the digital port status
Red - signalling offline, DSP OK
Yellow - DSP not responding
Green - Signalling online
Yellow - DSP not responding
Green - Signalling online
3
Indicates the status of the ISDN
Red - The ISDN is inactive (network not detected)
Yellow - The ISDN is offline (network detected, not
synchronized)
Green - online
Yellow - The ISDN is offline (network detected, not
synchronized)
Green - online
NOTE: When an S/T ISDN Interface is used, the LED
may not change color until the connection to the
Remote Module has been made. After connecting to
the Remote Module, the LED turns green.
may not change color until the connection to the
Remote Module has been made. After connecting to
the Remote Module, the LED turns green.
4
Indicates the 2nd B channel status
call.
call.
Red - Data Offline/no analog (2nd B channel not in
use)
Yellow - Data/POTS Connecting (2nd B channel
connecting)
Green - Data Online / Analog call active (2nd B chan-
nel connected)
use)
Yellow - Data/POTS Connecting (2nd B channel
connecting)
Green - Data Online / Analog call active (2nd B chan-
nel connected)