Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Real Time Displays

March 25, 2013

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Real Time Displays

The real time displays contain the information you need to manage your teams and 
agents. Real time displays include the following:

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There are two types of displays: tabular and graphical.

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Tabular displays present skill group, team, and agent information in a grid. 
Tabular information can be sorted in ascending/descending order by clicking 
any column header in the grid. You can sort by one column only.

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Graphical displays present the same information as bar charts, except for 
Agent vs. Team Statistics, which is presented as two pie charts.

NOTE:  Graphical displays are available at the Premium level only.

Team Skill Statistics

The Team Skill Statistics Display is available when you select the Skill Groups node in 
the Skill Groups tree (

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This display presents the details of each individual skill group, regardless of whether 
or not an agent with that skill is logged in. By default, the data displayed is sorted in 
ascending order by skill name. The data is obtained from the CTI server unless 

Figure 8. 

Team Skill Statistics Display