Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
30
March 25, 2013
Agent Call Log
The Agent Call Log Display is available when you select the Logs node under a specific
agent’s name in the Agents tree (
agent’s name in the Agents tree (
).
This display presents a history of the calls made and received by the agent during the
current session. By default, the data displayed is sorted in ascending order by time of
day. The data in the report must be refreshed manually by clicking the Refresh button
on the toolbar.
current session. By default, the data displayed is sorted in ascending order by time of
day. The data in the report must be refreshed manually by clicking the Refresh button
on the toolbar.
Figure 15.
Agent Call Log Display
Table 16.
Agent Call Log Display data
Name
Description
Start Time
The time the call was answered.
Direction
Inbound or outbound call.
Answered
(Yes/No) Answered or unanswered call.
Calling Party
The originating phone number.
Called Party
The recipient phone number.
Call Duration
The length of the call.
ACD Line
Indicates if the line used by the call was ACD (Yes) or non-ACD
(No).
(No).