Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
32
March 25, 2013
Agent Active Call
The Agent Active Call Display is available when you select an active call under a
specific agent’s name in the Agents tree (
specific agent’s name in the Agents tree (
This display presents information about each party in the current active call.
State Duration
The length of time the agent was in the agent state.
Table 17.
Agent ACD State Log Display data (continued)
Name
Description
Figure 17.
Agent Active Call Display
Table 18.
Agent Active Call real time display data
Name
Description
Name
Name of the parties in the call, if known. If this data is not known,
<Unavailable> is displayed.
<Unavailable> is displayed.
Number
The party’s phone number.
Call Status
Hook state of the party (Active or Held).
Duration
The length of time the party has been in the call.
Skill Group
The skill group ID the called was queued to, if applicable.