Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Creating Supervisor Work Flows
March 25, 2013
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To set up a message box, in the Message Box Action dialog box (
) type your
message in the Message Text field, select the appropriate message icon, and then
click OK.
click OK.
Report Action
The Report action highlights in color the Calls Waiting and Current Oldest cells in the
tabular Team Skill Statistics real time display when the data in the cell exceeds the
threshold rules.
tabular Team Skill Statistics real time display when the data in the cell exceeds the
threshold rules.
To set up a Report action, In the Report Action dialog box (
) click Set Color to
select the color to use for highlighting the display cells, and then click OK.
If you select the Show Team Skill Statistics Report check box, then whenever a
statistic changes that triggers a Report action, Supervisor Desktop automatically
changes its focus to display the Team Skill Statistics report so that you will see the
current report with the cells highlighted.
statistic changes that triggers a Report action, Supervisor Desktop automatically
changes its focus to display the Team Skill Statistics report so that you will see the
current report with the cells highlighted.
Figure 31.
Message Box Action dialog box
Figure 32.
Report Action dialog box