Cisco Cisco Agent Desktop 8.5
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Release Notes for Cisco Agent Desktop 7.1(2)
Service Release 2
Service Release 2
Revised: September 22, 2008
These release notes describe the issues corrected by Cisco Agent Desktop 7.1(2) Service Release 2.
Installation
Cisco Agent Desktop 7.1(2) Service Release 2 must be installed on all CAD 7.1(2) servers and clients.
It is recommended that you apply this service release during a maintenance window because the
procedure requires that the CAD services be restarted.
procedure requires that the CAD services be restarted.
Before you install this service release:
•
verify that either the base release of CAD 7.1(2) or the Service Release 1 of CAD 7.1(2) is installed
on server and client computers.
on server and client computers.
•
verify that CAD Configuration Setup (postinstall.exe) is completed successfully on the servers.
•
log into the CAD servers as an administrator.
Installing the SR on CAD Servers
Step 1
Download the CAD 7.1(2) service release executable file to your CAD server(s). Make a note of the
location where you saved the downloaded file.
location where you saved the downloaded file.
Step 2
Double-click the downloaded file.
Step 3
Follow the on-screen instructions. The service release begins installing and will replace files and restart
services.
services.
Step 4
When the installation is finished, a window appears telling you that the installation is complete.